Conflict Management

A critical role for managers is the ability to manage conflicts between customer, peers and subordinates. Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approach to resolve conflict. In this module, you will explore win-win scenarios to manage conflict in your organization. You will work with proven tools and methods that bring issues to the table, discuss them objectively, and find a common ground.