Customer Service Focus Training

Participants will discover ways to keep the lines of communication open and manage company expectations. When working together in an organization, it is an added value when you meet the needs of your internal customers, understanding your external customers will reap the benefits of a cohesive and motivated team that focuses on helping them to achieve their objectives.

Training tools include identifying and analyzing the needs of clients and customers, and creating open lines of communication that deliver clear, effective and open dialogue.

This workshop trains participants how to effectively communicate with the customer and direct them to the solution they need, by asking the right questions. This skill puts the customer at ease and provides them with an effective result. This class trains how to get the customer to talk to you via open lines of communication to encourage a partnership in problem resolution.